FedEx Employment – Implementation Manager

Job Description:

The Implementation Manager is responsible for managing new business implementations. They serve as the business owner and leader of these implementations and are accountable for delivering business results. This role supports the ongoing needs of the business while ensuring best practices implemented throughout the organization. Provide technical oversight of the products’ installation environment, maintenance of the system to ensure reliable performance. Advocate continuous improvement methodologies and tools across the business and responsible for facilitating project identification and implementation in coordination with facility operations.

Job Responsibilities:

• Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.
• Sign-off on and test Standard Operating Procedures (SOP’s) through partnership with IT
• Build the designed engineering structure to scale to grow with the strategy of the company, and define roles and responsibilities for the implementation team in supporting operations
• Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project to meet customer expectations.
• Implement complex business requirements through a variety of tools and technologies.
• Serve as first line decision maker for the business including developing ramp up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans
• Engage Sales, Solutions and Operations to validate new business scope as it pertains to customer contract documents, technical specifications and data analytics to ensure correct technologies are selected to support customer requirements
• Plan, lead, organize and control multiple project initiatives in accordance with approved scope and schedule.

Job Requirements:

• Possess the ability to motivate and maintain effective working relationships.
• Excellent oral and written communication skills.
• Analytical and problem-solving aptitude
• Customer service driven
• Experience managing others including contractors and suppliers.
• Direct customer facing and implementation delivery experience.
• In lieu of degree, high school diploma or GED and 10 years of relevant experience.
• Ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Bachelor’s Degree in related field preferred and 8 years of relevant experience.
• Ability to rely on experience and judgment to plan and accomplish goals.

Job Details:

Company: FedEx

Vacancy Type: Full Time

Job Location: Houston, TX, US

Application Deadline: N/A

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