Job Description: As a Customer Service Supervisor, you will be responsible for day-to-day operations of a team of Patient care advocates whose passion is around Express Scripts’ patients’ medications. Job Responsibilities: Engage with other internal teams to ensure patient, prescriber and client satisfaction Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution Assist management with development of programs and process improvements to ensure service metrics are met Plan and direct workflow and project assignments Manage a team of patient care advocates to promote a positive working team environment and ensure best practices are shared Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity Participate in hiring, training, and supporting new team members Job Requirements: Advanced problem solving skills and the ability to work collaboratively within the leadership team as well as other departments to resolve complex issues with innovative solutions Excellent communication skills; written and oral Demonstrated leadership skills including ability to effectively coach and develop team members Demonstrated ability to handle difficult conversations in a professional manner PBM and/or Specialty medications industry preferred Strong computer skills including Outlook and MCS office, especially Excel Ability to adapt to a dynamic working environment and make independent decisions Qualification & Experience: Bachelors Degree or 6 to 8 years of related experience 2+ years front line leadership experience Job Details: Company: Express Scripts Vacancy Type: Full Time Job Location: Orlando, FL, US Application Deadline: N/A Apply Here vacanciesforyou.net
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