Envoy Careers – Lead Airport Agent

Job Responsibilities:

• Ensure adequate operational coverage; responsible for scheduling and manpower utilization
• Marshal aircraft which requires working closely with teammates to ensure a safe path
• Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory
• Schedule and administer local training including new hire training
• Responsible to management for the coordination of the overall operation within an assigned functional area
• Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other equipment
• Organize work groups and handle multiple priorities in a fast-paced environment
• Conduct Agent observations
• Perform Station Agent work within the ramp service operation, as required
• Load and unload baggage and cargo on and off aircraft
• Maintain supplies and inventory control logs
• Maintain a safe, dependable and consistent operation
• Complete administrative duties
• De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable
• Prepare customer correspondence, investigate discrepancies and compile statistical data for reports

Job Requirements:

• Above-average qualities of leadership, initiative, and judgment are essential
• Minimum Age: 18
• Must be able to perform all duties in various weather conditions and time constraints
• Organization and interpersonal skills are necessary
• Demonstrated ability to communicate verbally and in writing
• Ability to read, write, fluently speak and understand the English language
• Possess the legal right to work in the United States
• Possess a valid, unexpired and unsuspended driver’s license; some license restrictions may prohibit a candidate from being eligible for this position
• Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Above average attendance preferred
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Administrative background preferred

Qualification & Experience:

• Previous experience in a team-lead capacity preferred
• High school diploma, GED, or international equivalent
• Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations
• A minimum of one year of customer service experience preferred

Job Details:

Company: Envoy Careers

Vacancy Type: Full Time

Job Location: Rochester, NY, US

Application Deadline: N/A

Apply Here

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