Delta Careers – Seasonal Customer Service

Job Description:

As a Seasonal Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Seasonal Customer Service Agents work between 150 and 800 hours per year, serving our customers in both the ticketing and gate areas at airport locations. Seasonal work will depend on the operational need of the station and location. Seasonal Agents will be subject to recall at any time during the calendar year based on operational demand.

Job Responsibilities:

• Greet customers to guide and assist them with the ticketing and baggage check-in process.
• Manage the check-in process, ensuring that customers have the proper travel documentation.
• Use a computer to sell, print, and reissue tickets.
• Several other lifting tasks will involve handling items as low as floor level and as high as waist level. Practices safety-conscious behaviors in all operational processes and procedures.
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.

Job Requirements:

• Must successfully pass a Customer Service Assessment.
• Possess basic computer skills.
• High School diploma, GED, or High School Equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently makes safety and security, of self and others, the priority.
• Must be able to pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
• Pass a physical ability test (PAT), if fail PAT test, retest permitted within 4-8 weeks post failure.
• Must be proficient in English.
• Must be at least 18 years of age.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Be authorized to work in the US.

Job Details:

Company: Delta Air lines

Vacancy Type: Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

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