Delta Careers – Senior Base Manager

Job Description:

The Senior Base Manager is responsible for managing the day to day base operation along with leading and developing Field Service Managers. In-Flight Service is seeking individuals who have demonstrated leadership experience and possess a high level of accountability for achieving strategic and operational results. The successful candidate will lead a diverse team of merit leaders and support staff to support Flight Attendants and the flying operation. The candidate must role model Delta’s core values and uphold The Rules of the Road.

Job Responsibilities:

• Manage scheduling of base administrative staff and Field Service Managers to ensure adequate staffing levels are maintained to support base operational needs
• Provide mentorship, performance accountability and maintain positive employee relations for a diverse workforce
• Effectively engages and supports local Employee Involvement Group (EIG)
• Ensures safety awareness and compliance throughout workplace
• Build trust and respect with Flight Attendants and merit team via open channels of clear and transparent communication
• Must be willing and able to work nights, weekends and holidays to support a 24/7 global operation
• Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being
• Own collateral initiatives and projects as assigned by senior base leader
• Develop, manage and reconcile base financial operating plan
• Execute full onboard Flight Attendant duties as required
• Collaborate with IFS peers to share best practices and align on the execution of system initiatives to ensure consistency and success
• Ensure Field Service Managers are executing their role responsibilities according to established Standard Operating Procedures and driving system consistency
• Partner with IFS leadership, matrixed IFS support groups and cross divisional leaders to ensure success by capturing and communicating needs on behalf of your base
• If not already Flight Attendant qualified, must successfully complete initial Flight Attendant training and maintain qualifications
• Oversee the day to day base operation and proactively solve situations as they arise
• Partner with leader to develop and execute base level tactics in achievement of division and corporate goals for Safety, Operating Budget, Customer NPS, Employee Satisfaction and Leadership Development

Job Requirements:

• Three or more years of People Management experience
• Experience in dealing with a wide variety of operational and safety situations
• Previous experience as an IFS Base Manager
• Four years of In-Flight Service or Delta experience
• Minimum of three years of experience in a leadership position effectively managing direct reports and driving performance results
• High school education or GED equivalent
• Bachelor’s degree or 5+ years equivalent work experience
• Strong written and oral communication skills and ability to produce concise documents and presentations for senior leaders

Job Details:

Company: Delta Air lines

Vacancy Type: Full Time

Job Location: Ft. Lauderdale, FL, US

Application Deadline: N/A

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