Job Responsibilities: Work in time-sensitive situations under pressure in a user-focused environment Escalate issues that arise while troubleshooting to Team Leads Provide guidance and support to our riders via phone, chat, and email Monitor user interactions and prioritize inquiries through our internal CRM system Monitor rider interactions through visual and audio prompts in our internal tools Meet internal metrics such as quality, performance SLAs and shift adherence Maintain up to date knowledge of Waymo’s self-driving technology, our service, and messaging by completing new trainings and knowledge checks in a timely manner Compose thoughtful, concise messages that align with Waymo’s voice across all channels Job Requirements: 0 to 2 years of customer service for a ride sharing service / car company Basic technical troubleshooting knowledge with familiarity using client internal tools Experience/ Knowledge of answering incoming ride related phone calls Ability to coordinate and work with emergency response teams for emergency based assistance Advise customers/riders of troubleshooting steps regarding ride bookings & payment assistance Nice to have experience in Autonomous vehicle in a Customer service environment Job Details: Company: Cognizant Vacancy Type: Full Time Job Location: Scottsdale, AZ, US Application Deadline: N/A Apply Here vacanciesforyou.net
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