Job Description: This position is an external provider facing role with account management responsibilities for a medium to low complex book of business. The role is accountable for the overall provider experience by working in collaboration with matrix partners to drive on-going service improvements, understand, articulate and resolve service impacts, and drive the overall provider strategic planning solutions. This individual is empowered within their scope to make decisions as it pertains to the experience with Cigna, is required to have local market knowledge and visibility, builds and continuously improve the relationship between Cigna and the provider. Job Responsibilities: External facing with providers in assigned BOB Creates and maintains individual provider strategic action plans Exercises good judgment and discretion to support the provider experience Leads, collaborates, and supports local market direction as it relates to improving the provider experience Responsible for capturing, documenting, and sharing market intelligence; use market intelligence to develop and drive strategic improvements Collect, analyze, interpret, translate and distribute provider informatics, reports, dashboards Accountable for the end-to-end provider experience and overall service delivery for assigned Book of Business aligned to medium to low complex providers Proactively identify new opportunities and risks for providers at market or national level and drives resolution Job Requirements: Ability to use PC software and multiple Cigna systems. Ability to lead an account management team College degree preferred or equivalent work experience. Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills. 5+ years of experience in provider relations or health care Ability to work in a matrix environment. Understanding of medical insurance products and associated provider issues Job Details: Company: Cigna Vacancy Type: Full Time Job Location: Houston, TX, US Application Deadline: N/A Apply Here vacanciesforyou.net
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