Jobs at BT – Senior Market Acquisition Manager

Job Description:

As a DR to the SME Mid Market Director, this role will be responsible for leading, coaching and developing a team of New Business Account Managers focussed Mid Market customers, who’s spend with BT is a low percentage of their Telco wallet and new logo businesses.

Job Responsibilities:

• Promotes customer engagement across the team continually assessing and adapting to changing customer requirements and engagement levels.
• Responsible for the teams acquisition sales plans and performance, critical to the delivery of the regional sales strategy and plan; financial measures (in particular SOVGM) and non–financial measures (KPIs, NPS, Your Say).
• Uses sales reporting, analytics and commercial insights to drive continual improvement for the best KPI outcomes.
• Sets customer engagement plan for the team and manages across Service, Customer Solutions, Sales Enablement and Contract Management to drive excellent customer experience and NPS improvements.
• This role will be responsible for delivering through others to achieve the execution of growth priorities, winning new business through nurturing existing relationships and developing new stakeholder relationships and establishing BT’s brand within its owned customer base.
• This role is accountable for driving BT’s reach further into the region, exploring new opportunities to build profitable business with Mid Market customers, covering the full suite of BT products and services. Responsible for driving new business sales performance through frequent and meaningful customer interactions (appropriate to the size of the customer) and careful planning and forecasting to ensure the best return on investment.
• Works with other stakeholders across Enterprise to ensure customer engagement plans are implemented.
• Responsible for understanding the addressable market opportunity for Mid Market customers and prioritisation of focus.
• Builds tactical plan to acquire new customers to BT within the teams focus account areas.
• Accountable for driving subject matter expertise amongst the account management and business development colleagues, creates an environment in which sales professionals can be brilliant.

Job Requirements:

• People leadership skills commensurate with a sales management role responsible for motivating a new business sales team.
• Understands the strategies and market dynamics affecting Telco’s and customer buying decisions (e.g. what are the future impacts of Cloud, IoT, AI etc.) and translate into how should we position BT in these areas.
• Consulting skills with the ability to position BT in a commercially attractive and competitive position.
• Owns customer problems across BT to drive solutions.
• Takes action based on analysis of trends including changing customer demand or opportunities to enhance sales performance.
• Coaching individuals in pursuit of sales excellence.
• Strong interpersonal skills working with customers and wider BT teams.
• The ability to communicate technical subject matter to non-technical individuals in sales situations.
• Remains current on emerging technology, market conditions, industry standards, government regulations, and other factors affecting business operations and incorporates relevant innovation into customer conversations.
• Ability to deal with challenging customer predicaments and high-profile customer opportunities through escalation and senior stakeholder engagement.

Job Details:

Company: BT

Vacancy Type: Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

Apply Here

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