Barnes and Noble Employment – Senior Barista

Job Description:

As a barista, you provide first class service to our customers with every drink you create and every cookie you bake, ensuring their experience is your top priority. You make the customer experience pleasurable and provide the perfect complement to any book. Your passion for coffee, creating inspiring drinks and your knowledge of the Cafe ensures that customers are delighted by the handcrafted beverages you serve and look forward to coming into the Cafe again and again.

Job Responsibilities:

• Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
• Ensure that the Cafe is welcoming to all customers by having a stocked bake case, merchandise displayed neatly, and a smile for all customer interactions from both yourself and the other baristas.
• Engage customers in the store through sampling of cafe products. Execute and model all operational standards correctly, in a timely manner and in accordance with cafe standards, safety and health codes.
• Take pride in the Cafe and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink. • Work in the Cafe which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines), and sales floor when needed.
• Help teach baristas the best ways to recommend products and handcrafted beverages, ensuring they are confident in the conversations they are having with customers.

Job Requirements:

• Shift gears quickly, prioritize, and multi-task.
• Understand and execute cafe offerings and operational procedures.
• Work with consistent urgency and efficiency.
• Demonstrate exemplary barista level skills.
• Listen to customers and identify their needs to their satisfaction.
• Communicate effectively and respectfully.
• Act as a role model for others by being positive and helping to drive company initiatives.
• Help to teach new employees about the Cafe.

Job Details:

Company: Barnes and Noble

Vacancy Type: Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

Apply Here

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