Bank of America Job Application – Bilingual Client Direct

Job Responsibilities:

• Associate is responsible for handling automobile loan requests directly via the telephone.
• Ensures exceptional customer service by overseeing loan process from origination to closing.
• Ensures compliance with all CIP/KYC regulations by utilizing various authentication tools, avoids fraudulent activity and high risk transactions.
• Reviews existing customer relationship by using various internal systems when required.
• Handle situations which may require adaptation of response or extensive research according to customer response.
• Applicant should possess advanced problem solving and/or sophisticated sales techniques.
• Interacts with both internal and external customers.
• Uses computerized system for tracking information gathering and follow up of assigned customers.
• May provide technical/sales training to associates.

Job Requirements:

• 1 years of Contact Center Experience or Equivalent
• Strong typing skills
• Desired Skills:
• Call Center Experience
• Bank related automotive financing
• Excellent verbal and written communication skills
• General computer skills

Job Details:

Company: Bank of America

Vacancy Type: Full Time

Job Location: Las Vegas NV, US

Application Deadline: N/A

Apply Here

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