
Website Bank of America
Job Responsibilities:
- Associate is responsible for handling automobile loan requests directly via the telephone.
- Ensures exceptional customer service by overseeing loan process from origination to closing.
- Ensures compliance with all CIP/KYC regulations by utilizing various authentication tools, avoids fraudulent activity and high risk transactions.
- Reviews existing customer relationship by using various internal systems when required.
- Handle situations which may require adaptation of response or extensive research according to customer response.
- Applicant should possess advanced problem solving and/or sophisticated sales techniques.
- Interacts with both internal and external customers.
- Uses computerized system for tracking information gathering and follow up of assigned customers.
- May provide technical/sales training to associates.
Job Requirements:
- 1 years of Contact Center Experience or Equivalent
- Strong typing skills
- Desired Skills:
- Call Center Experience
- Bank related automotive financing
- Excellent verbal and written communication skills
- General computer skills
Job Details:
Company: Bank of America
Vacancy Type: Full Time
Job Location: Las Vegas NV, US
Application Deadline: N/A
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