Job Description: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Job Responsibilities: Provides resolution to problems that can be solved over the phone or chat, and when necessary, refers more complex problems to a qualified support technician Provides first level support to end users for PC hardware and Network (Windows7/Windows 10 environments) and Mainframe (UNIX/IBM) environments Escalates incidents to escalation teams to ensure customer resolution Maintains daily awareness of outages and issues system wide Simulates or recreates user problems to resolve operating difficulties Maintains confidentiality regarding employee, company, and customer information May interact with internal and external support teams and third-party vendors to identify and correct core problems Conducts problem determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, etc. Shift work required/24x7 IT coverage environment Demonstrates commitment to and compliance with all company and departmental policies, procedures and practices Works overtime as necessary and when approved Promptly consults Level 2 support or other management personnel regarding quality issues to determine acceptability or course of action Provides timely communication (oral or written) to the Level 2 support or other management personnel, as needed Job Requirements: Strong problem-solving and analytical skills Ability to multi-task in a stressful environment Knowledge and/or experience with internal server/mainframe applications such as: Sabre, QIK, IBM/TSO/TPX, and SCEPTRE Strong interpersonal, written and verbal communication skills 2 years Help Desk and/or customer service experience Apple certification (Apple Genius) Technical degree and/or equivalent experience 2 years troubleshooting experience with service desk environments A+ Certification Job Details: Company: American Airlines Vacancy Type: Full Time Job Location: Dallas, TX, US Application Deadline: N/A Apply Here vacanciesforyou.net
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