Jobs at Amazon – Delivery Station Liaison

Job Description:

As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Job Responsibilities:

• Clearly understanding and responding appropriately to the issues that customers present
• Communicating with customers directly in person by phone and by email
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Consistently composing a grammatically correct, concise, and accurate written response to customers
• Resolving issues and setting appropriate expectations with customers
• Empathizing with and prioritizing customer needs
• Upholding company values in working with every customer

Job Requirements:

• Experience with Windows Operating Systems and Microsoft Outlook
• Demonstrates integrity and has track-record of earning trust
• High School or equivalent diploma
• Previous experience in Customer Service
• Familiarity with multiple web browsers, window navigation and instant messenger tools
• Experience working on a merchandising/brand ambassador team
• Ability to effectively prioritize work time to ensure efficiency

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Oklahoma City, OK, US

Application Deadline: N/A

Apply Here

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