Job Description: As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces. Job Responsibilities: Clearly understanding and responding appropriately to the issues that customers present Communicating with customers directly in person by phone and by email Approaching problems logically and with good judgment to ensure the appropriate customer outcome Making quick and effective decisions on behalf of the customer Consistently composing a grammatically correct, concise, and accurate written response to customers Resolving issues and setting appropriate expectations with customers Empathizing with and prioritizing customer needs Upholding company values in working with every customer Job Requirements: Experience with Windows Operating Systems and Microsoft Outlook Demonstrates integrity and has track-record of earning trust High School or equivalent diploma Previous experience in Customer Service Familiarity with multiple web browsers, window navigation and instant messenger tools Experience working on a merchandising/brand ambassador team Ability to effectively prioritize work time to ensure efficiency Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Oklahoma City, OK, US Application Deadline: N/A Apply Here vacanciesforyou.net
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