Job Description: We are looking for a Lead Retail Associate who can bring Amazon’s customer obsession to life in a retail environment and make Amazon stores a destination for discovering the best that Amazon.com has to offer, whether that be books, devices, services, or other highly rated products from Amazon.com. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities. You will play a vital role in modeling expectations for associates and contribute to a strong culture based on customer obsession, trust, respect, continuous learning, and fun. Job Responsibilities: Troubleshoot on-site, ensuring all product displays are working properly and assisting customers with products they have purchased. Provide ongoing training in areas including demo and selling skills, product knowledge, and store operations, and assist manager in identifying training needs. Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team. Assist manager with operational functions, including merchandising, safety, reporting, and supply orders. Maintain deep product knowledge with the ability to clearly and effectively communicate and demonstrate product features, pricing, and program offers to customers. Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge. Maintain a key to the store and open and close the store following the proper procedures. Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture. Work with manager to maintain the physical safety of the merchandise and the store. Job Requirements: 1+ year experience of floor leader or other leadership capacity, or 1+ years previous Amazon experience Previous experience in providing peer-to-peer feedback Prior merchandising or planogram experience Prior experience in training others Demonstrated success in problem solving and delivering results 3+ years of experience in retail or customer facing environment, or 1+ years of Amazon experience Strong verbal communication and customer service skills Proficient with computers and Microsoft Office (Outlook, Word, Excel) High school diploma or equivalent diploma Prior experience working in Amazon Physical Stores Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Chicago, IL, US Application Deadline: N/A Apply Here vacanciesforyou.net
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