Job Description: The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate sellers’ complex transactions and accounts. The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy. All candidates will be analytical and customer service-oriented. Job Responsibilities: Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Demonstrates effective, clear and professional written and oral communication. Demonstrates excellent time-management skills and the ability to work without assistance while using departmental resources, policies and procedures. Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues. Liaises with other departments as required to resolve Seller’s issues and questions. Job Requirements: Strong soft skills with the ability to effectively communicate for win-win solutions. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. High School diploma or equivalent. Ability to maintain high levels of confidentiality and data security standards. 12 months in a customer service environment, preferably within a contact center. Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times. Flexibility to work during holidays and peak period. Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace. Ability to compose a grammatically correct, concise and accurate written and verbal response. Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Sierra Vista, AZ, US Application Deadline: N/A Apply Here vacanciesforyou.net
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