Amazon Virtual Jobs – Account Support Specialist

Job Description:

The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate sellers’ complex transactions and accounts. The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy. All candidates will be analytical and customer service-oriented.

Job Responsibilities:

• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Demonstrates effective, clear and professional written and oral communication.
• Demonstrates excellent time-management skills and the ability to work without assistance while using departmental resources, policies and procedures.
• Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues.
• Liaises with other departments as required to resolve Seller’s issues and questions.

Job Requirements:

• Strong soft skills with the ability to effectively communicate for win-win solutions.
• Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
• High School diploma or equivalent.
• Ability to maintain high levels of confidentiality and data security standards.
• 12 months in a customer service environment, preferably within a contact center.
• Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.
• Flexibility to work during holidays and peak period.
• Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace.
• Ability to compose a grammatically correct, concise and accurate written and verbal response.

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Sierra Vista, AZ, US

Application Deadline: N/A

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