
Website Amazon
Job Description:
The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate sellers’ complex transactions and accounts. The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy. All candidates will be analytical and customer service-oriented.
Job Responsibilities:
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Demonstrates effective, clear and professional written and oral communication.
- Demonstrates excellent time-management skills and the ability to work without assistance while using departmental resources, policies and procedures.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues.
- Liaises with other departments as required to resolve Seller’s issues and questions.
Job Requirements:
- Strong soft skills with the ability to effectively communicate for win-win solutions.
- Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
- High School diploma or equivalent.
- Ability to maintain high levels of confidentiality and data security standards.
- 12 months in a customer service environment, preferably within a contact center.
- Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.
- Flexibility to work during holidays and peak period.
- Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace.
- Ability to compose a grammatically correct, concise and accurate written and verbal response.
Job Details:
Company: Amazon
Vacancy Type: Full Time
Job Location: Sierra Vista, AZ, US
Application Deadline: N/A
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