Aetna Employment – Account Manager

Job Description:

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

Job Responsibilities:

• Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position and employee benefit strategy.
• Executes tactical components of the account team’s business plan for each customer.
• Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
• Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.
• Proactively identifies potential service issues and takes steps to resolve those service issues that arise. • May leads and mentor account managers to resolve simple and complex issues and develop solutions proactively.
• Takes the lead on management of the integration of client’s and Aetna’s internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
• Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).

Job Requirements:

• Bachelor’s degree or equivalent experience
• 5+ years sales and/or account management experience. Proven track record of maintaining customer accounts through exceptional service.
• Must be detail oriented & able to multi-task.

Job Details:

Company: Aetna

Vacancy Type: Full Time

Job Location: Petersburg, VA, US

Application Deadline: N/A

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