Job Description: At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Job Responsibilities: Effective coordination across EMIM team, Manger-on-Duty (MOD) and other stake holders Manage and drive different enterprise level major incidents in partnership with multiple American Express Technology teams, Business partners and other Technology Vendor partners Timely engagement and escalation to required technical teams and leadership Publishing of point-in-time service disruption notifications as per EMIM processes/ procedures Take initiatives to identify process improvement and automation opportunities within EMIM Stay well-informed and updated about all the changes to operational processes and procedures Job Requirements: Strong ability to manage, govern and drive diverse and complex major Incident bridges across different technical towers, portfolios, and applications Degree in Bachelor of Engineering/Technology Ability to drive technical troubleshooting discussions towards a faster circumvention Good understanding on any of the technology platforms (OS, Network, Storage, Software development & support, Virtualization, Backups & Restores, or Programming languages) Strong verbal and written communication skills to draft high qualitative executive updates Good at situational leadership and ability to work and coordinate priorities well under pressure 3+ years of experience in one or more roles such as major incident management, Technical support, IT Help Desk, Service Desk, IT Operations, DevOps, Application Support and/or Production support High proficiency in verbal and written communication associated with all aspects of Enterprise Major Incident Management Good experience in service management, diverse technology understanding and awareness Job Details: Company: American Express Vacancy Type: Full Time Job Location: Bengaluru, Karnataka, IN Application Deadline: N/A Apply Here vacanciesforyou.net
Vacancies For You | Latest Job Opportunities 2025
