Job Description: Accessible as the first point of entry for residential and commercial electric and gas customers requesting Construction or Design services across various states. Responsible for processing customer requests as well as providing them detailed information and recommendations regarding company policies and practices. Responsibility is to provide accurate and efficient customer contact through listening to customer’s needs, resolving issues with one contact. Assist with monitoring, supporting and developing representatives in support of department objectives. This position is targeted to a specific customer base of builders, developers, electricians, HVAC contractors and inspectors. Various shifts required for department coverage. Job Responsibilities: Perform other specialized tasks and projects as assigned by supervisor and manager. Participate in specialized projects such as serving on quality teams, committees, and process improvement teams. Assigned to include but not limited to business and technical support. Analyze and determine appropriate process to expedite customer's inquiries and requests regarding residential and commercial gas and electric construction services (new, rewires, protective lighting, switching request and temporary services) that are received via phone, fax, email or mail. Establish initial service installation dates and communicate to customer and appropriate construction or design area. Performs standard processes for the department. Responsible for accurately inputting, communicating and referencing information reflecting the company's involvement or requirements in company systems that provide billing, metering, account origination, outage maintenance and work management. Assist in training new employees by demonstrating and explaining correct policies, procedures, and evaluating trainee performance. Provide technical assistance and referrals to other employees and departments. Research, analyze and provide solutions for service related customer needs using available resources, assigned to include but not limited to business and technical support. Job Requirements: Must have excellent written and verbal communications skills. Must be able to build working relationships with a variety of internal and external customers. One year of project leadership experience preferred. Must be flexible and display leadership and training abilities. Working knowledge of computer systems that support billing, metering, account origination, outage maintenance and work management. Selection criteria may include testing and/or assessment. Two years in Delivery or Customer Care or equivalent work experience. High School Diploma. Knowledge of department processes and system procedures. Ability to be a self-starter as well as work in a team environment. Previous customer contact experience. Familiar with PC/Microsoft systems. Must be customer focused. Job Details: Company: Xcel Energy Vacancy Type: Full Time Job Location: Eau Claire, WI, US Application Deadline: N/A Apply Here vacanciesforyou.net
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