Job Description: The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer. Job Responsibilities: Ensure the 24/7 execution of all customer service programs and processes. Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner. Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders. Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same. Recognize associates and celebrate accomplishments. Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable. Check in vendors. Complete cash and lottery processes. Provide direction, motivation, and coaching for associates during the shift. Job Requirements: Must be at least 18 years old to be considered for this role Excellent oral and written communication skills Proven self-starter with demonstrated ability to make decisions Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Ability to defuse issues using de-escalation and problem solving techniques Detail oriented and excellent organizational skills Ability to work well individually as well as in a team environment Ability to direct others and prioritize tasks Excellent customer service skills Excellent relationship building and leadership skills Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must have reliable transportation Ability to work with little or no supervision Ability to learn and utilize the store’s technology Qualification & Experience: Ability to work 35 – 40 hours per week High School Diploma or GED equivalent Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred Experience training, sales building, management of expenses, and food service menu planning Experienced in all areas of store operations, including foodservice Flexible availability which may include all shifts, weekends, and holidays, based on business needs Experience effectively implementing change and demonstrated results in execution Experience leading, developing and selecting teams preferred Job Details: Company: Wawa Vacancy Type: Full Time Job Location: Philadelphia, PA, US Application Deadline: N/A Apply Here vacanciesforyou.net
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