Job Description: The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer. Job Responsibilities: Ensure the 24/7 execution of all customer service programs and processes. Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable. Recognize associates and celebrate accomplishments. Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same. Provide direction, motivation, and coaching for associates during the shift. Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders. Complete cash and lottery processes. Check in vendors. Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner. Job Requirements: Ability to work with little or no supervision Excellent oral and written communication skills Ability to learn and utilize the store’s technology Ability to work well individually as well as in a team environment Excellent relationship building and leadership skills Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Ability to defuse issues using de-escalation and problem solving techniques Must be at least 18 years old to be considered for this role Must be able to lift and carry up to 35 lbs Excellent customer service skills Ability to direct others and prioritize tasks Proven self-starter with demonstrated ability to make decisions Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Detail oriented and excellent organizational skills Must have reliable transportation Qualification & Experience: Experience effectively implementing change and demonstrated results in execution Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred High School Diploma or GED equivalent Experience training, sales building, management of expenses, and food service menu planning Experience leading, developing and selecting teams preferred Experienced in all areas of store operations, including foodservice Ability to work 35 – 40 hours per week Flexible availability which may include all shifts, weekends, and holidays, based on business needs Job Details: Company: Wawa Vacancy Type: Full Time Job Location: Orlando, FL, US Application Deadline: N/A Apply Here vacanciesforyou.net
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