
Website TSB
Job Description:
As a TSB Digital Product Designer, you’ll play a pivotal role in the design of our Digital Banking propositions by bringing to life seamless, consistent customer journeys, supported by customer needs and competitor research.
Job Responsibilities:
- Use data to understand users needs, incorporating into designs and translating to user stories
- Participate across TSB’s design process – Discovery, Research, Concept, Design, Test and Measure, ensuring human centred design is implemented
- Produce high quality UX design solutions through wireframes, flow diagrams, storyboards, site maps, and prototypes.
- Analyse how new propositions meet consumer preferences, documenting functional requirements to compliment the technical and customer experience solution
- Visualise, articulate and solve complex problems
- Collaborate with cross-functional teams throughout the design process
- Understand and collect business goals and needs to design intuitive and frictionless customer journeys
- Support all forms of customer research required for successful delivery of a project using interviews, guerrilla and lab based testing approach
- Contribute to the effective management of risks and issues associated with solution designs
Job Requirements:
- Knowledge of Agile delivery methodologies and the ability to move from analysis to synthesis and/or design intent.
- Ideally experienced multiple design and delivery roles, for example being a Business analyst, Service designer, Product owner, UX designer, Product designer
- Strong ability to recognise and predict use-cases and user interaction, including happy path, edge cases, and incorporate them into designs
- Working knowledge of the following technologies and software: Sketch, InVision, Confluence, HTML, CSS (SCSS), iOS, Android, Design Systems and Adobe Creative Suite.
- Excellent understanding of user-experience design for mobile and the web, technology trends, demonstrable design skills, and ability to show relevant work
- Skills include: demonstration ability to apply logical thinking, gathering and analysing information and evidencing key performance indicators (KPIs)
Job Details:
Company: TSB
Vacancy Type: Full Time
Job Location: London, England, UK
Application Deadline: N/A
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