TD Career Opportunities – CEC

Job Description:

The Store Customer Experience Coordinator provides legendary customer service in both Teller transactions and Platform Customer Service, while selling/cross-selling and referring TD Products to new and existing customers. The Store CEC recommends appropriate products and services related to spending and saving. The Store CEC completes teller transactions, services customers with non-complex platform needs, and opens new deposit accounts.

Job Responsibilities:

• Generally resolves problems independently, escalating more difficult issues to management
• Responsible for meeting individual performance metrics
• Provides exceptional Customer Service by meeting all Customer demands as they relate to both teller and some platform activities
• Drives referrals to store colleagues and partners to support the broader more complex financial needs of customers
• Responsible for making sound decisions and timely problem resolution
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
• Conducts needs-based conversations and offers financial solutions to meet our Customers’ needs
• Makes quality referrals to appropriate partners

Job Requirements:

• Strong organization skills to handle multiple tasks in a fast-paced environment
• Superior Customer Service skills
• High school diploma or GED
• Teller experience (Preferred)
• 1+ years related experience required
• Demonstrated ability to schedule and prioritize work
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills

Job Details:

Company: Toronto-Dominion Bank

Vacancy Type: Full Time

Job Location: Asheville, NC, US

Application Deadline: N/A

Apply Here

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