TD Canada Careers – Customer Service Officer

Job Description:

The Customer Service Officer Commercial Banking provides support to one or more Account Managers in the CMB/CLB segment. The position reports to the Manager Commercial Credit. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest.

Job Responsibilities:

• Actively refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals.
• Facilitate investment requests between customers and DirecTrade where required
• Assist in building new relationships and deepening existing customer relationships
• Maximize support for Relationship Managers and Analysts in credit administrative matters
• Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG.
• Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists.
• Actively contribute to sales results by identifying potential sales opportunities when interfacing with customers and when performing internal duties
• Actively use CARMA
• Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships

Job Requirements:

• Must demonstrate the ability to be resourceful and proactive in their approach to Partner
• Problem Resolution and overall position responsibilities
• Ability to quickly learn new systems and applications
• Strong oral and written communications skills are essential
• Must possess the ability to multitask
• Should be resourceful, have strong organizational skills and work successfully with minimal supervision in a fast paced, high volume environment.
• Position requires an individual who is passionate about providing superior customer service and enjoys engaging in client-focused conversations
• Should be conscientious and detail oriented in order to mitigate any risk to the bank.
• Will work closely in a team environment in order to meet individual and team driven benchmarks.

Job Details:

Company: Toronto-Dominion Bank

Vacancy Type: Full Time

Job Location: Brossard, Quebec, CA

Application Deadline: N/A

Apply Here

vacanciesforyou.net