Slack Careers – Renewals Manager

Job Description:

As a Senior Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. You will be in a quota-based role, responsible for the renewal rate and revenue for assigned territories, including multi-year/extended term contracts. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Tableau has to offer, all to ensure the customer is successful using Tableau software and with the primary objective of collecting renewal revenue on-time. Your role is to ensure customer success by being dedicated to your customers’ deployment, adoption, and training to guarantee customer satisfaction. High customer satisfaction will help you attain a high renewal rate, as satisfied customers renew, as well as contributing towards licensing expansion.Some of the things you’ll be doing include …

Job Responsibilities:

• Multi-year Renewal Quota: Responsible for opting customers into multi-year contracts, embracing negotiations and driving increases in multi-year renewal revenue.
• High Sales Activities: You will make a high volume of calls and emails each week, as these activities drive renewals to closure.
• Renewal Revenue Quota: Directly responsible for Tableau renewal contract opportunities, revenue, and renewal rates for assigned territory.
• Tableau product training and assistance: You will be an expert in Tableau’s products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals.

Job Requirements:

• Leader. You help elevate those around you. Whether it is through formal mentorship or being a subject matter expert, you lead consistently, by example.
• Experienced. You have at least 3 years of account management and/or renewal experience. Salesforce.com or a similar CRM system is necessary. Experience with renewal process and/or background in software preferred.
• Excellent Communicator. Strong written and verbal communication skills.
• You will have to be able to effectively communicate Tableau’s value at both a macro and micro level.
• Determined: Willing to go the extra mile with a strong work ethic; self-directed and resourceful.

Job Details:

Company: Slack

Vacancy Type: Full Time

Job Location: Austin, TX, US

Application Deadline: N/A

Apply Here

vacanciesforyou.net