Job Description: Our Customer Contact Centre team is the heart of our operation and our Bilingual Customer Care Advisors excel at identifying customer banking needs and providing customized solutions that result in memorable experiences for our customers. With our focus on making daily banking more convenient and accessible through digital banking options, we have experienced impressive growth each year in the number of customers who connect with us digitally. At the same time, our call volumes also continue to rise as our business engages in new, impactful ways to contribute to Scotiabank’s growth and profitability. Job Responsibilities: Our Customer Contact Centre team is the heart of our operation and our Bilingual Customer Care Advisors excel at identifying customer banking needs and providing customized solutions that result in memorable experiences for our customers. With our focus on making daily banking more convenient and accessible through digital banking options, we have experienced impressive growth each year in the number of customers who connect with us digitally. At the same time, our call volumes also continue to rise as our business engages in new, impactful ways to contribute to Scotiabank’s growth and profitability. Job Requirements: Curious and able to thrive in a changing environment, you’re also eager to accept training, coaching and professional development opportunities that will enable you to succeed in your current role – and beyond. A keyboarding speed of 25+ wpm and a high school diploma (or a recognized equivalent) complete the basic requirements. But that’s just a glimpse into your profile as a service professional who's motivated by acting in the best interests of all customers. Let’s start with your passion for the customer obtained through at least one year of experience in customer-focused roles analyzing needs, providing advice and offering solutions. You also know your way around a computer, and can easily multitask between numerous internal platforms while dealing directly with your customers. You’re a team player. Committed to supporting an exceptional customer experience across multiple skills when volumes require the support. As a strong communicator and a champion of the Scotiabank brand, you’re destined to make the customer experience uniquely personal. Job Details: Company: Scotiabank Vacancy Type: Full Time Job Location: Ottawa, Ontario, CA Application Deadline: N/A Apply Here vacanciesforyou.net
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