Job Description: As a Technical Service Manager, we are looking for an accomplished SAP Basis Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. This is an enabling function to help customers accelerate their cloud transformation journey delivering Business Value and Outcomes in the form and pace that customer wants out of their SAP landscape. You will analyze customer’s business requirements, problems, and act as a trusted technical advisor for our clients and partners. Job Responsibilities: Primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues Identifies and positions ECS services that deliver value to the customer from ECS portfolio Understands the customer business, goals and challenges in order to suggest solutions & services Supports customer’s Intelligent Enterprise transformation by acting as technical consultant Identify top issues, define service plan and drive implementation of identified action items across customer landscape Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS Understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load-balancer, virtual machine) Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM governs ECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customer experience. TSM will work as a team with CDMs and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle. Experience and knowledge in SAP NetWeaver Administration, migration and upgrades Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Job Requirements: Solid know-how on SAP Technologies and Products (SAP certification highly beneficial), Hyper scalers certification (AWS, Azure, GCP) is a plus Qualification & Experience: Hands on experience with working knowledge of Unix/Linux flavors Hands on experience with working knowledge of SAP HANA and Sybase databases 2-5 years of experience in customer facing role and should have excellent command on de-escalating the critical situations. Analytical, solution-oriented and experience in working with cross-cultural teams or individuals 2-5 years of SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions. Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management. Job Details: Company: SAP Vacancy Type: Full Time Job Location: Toronto, CA Application Deadline: N/A Apply Here vacanciesforyou.net
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