Job Description: The Manager, Auto Loan & Lease Customer Service is responsible for solving complex, multi-faceted problems facing day-to-day operations, ensuring quality and efficiency of the customer service department through daily management of team members and delivering simplified solutions that will allow the department to seamlessly provide exceptional customer service. S/he will also support business leaders and senior management in the implementation and execution of business strategy and growth initiatives for the Customer Service department. Job Responsibilities: Leads initiatives for customer service including risk mitigation, operational quality and continuous improvement. Organizes daily work flow and appropriate staffing for Customer Service team. Coordinates and manages the implementation of major initiatives impacting customers and the Customer Service team. Develops effective service concepts to ensure the team meet or exceed established departmental goals, while maintaining compliance to policies, code of ethics, and all Federal, State and local laws,. Coaches the team to achieve customer loyalty through reduction of customer effort, issue and problem resolution, and delivering service excellence. Ensures Customer Service team consistently adheres to Company policies and procedures, code of ethics and all Federal, State and local laws. Provides ongoing operational development, leadership, coaching and training to front line Customer Service representatives. Mitigates risk by ensuring direct and indirect reports adhere to state and federal regulations and established company policies and procedures. Job Requirements: 5-9 years Customer Service, Collections or related experience Ability to develop goals and consistently seek learning opportunities in order improve. Practical knowledge of Customer Service best practices, identification, resolution and implementation. Superior analytical, problem solving and critical thinking skills. Bachelor's Degree: Business, Communications, Employee Relations, or equivalent field or equivalent work experience: Equivalent combination of education and experience may be substituted in lieu of degree. Ability to build relationships and trust with team members and customers. Auto Finance industry experience. Ability to make effective decision making on complex matters. Ability to convey a sense or urgency and drive. Self-directed, self-motivated and demonstrated experience providing ideas and solutions to further business understanding. Job Details: Company: Santander Bank Vacancy Type: Full Time Job Location: Ft. Worth, TX, US Application Deadline: N/A Apply Here vacanciesforyou.net
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