Santander Jobs UK – Customer Contact Analyst

Job Description:

In this role, you’ll work alongside colleagues in the Financial Crime Centre of Excellence, you will be specifically part of the Financial Crime Customer Contact Team.

FCO work with numerous other Santander departments (such as SARU, OBE, Customer Screening and Transaction Monitoring) to deliver a risk-based approach with regards to customer contact. You would be joining a new team that deals with requests from the teams mentioned above to contact customers and discuss certain aspects of their account and/or transactional behaviour or simply just requesting missing information such as date of birth or nationality.

Job Responsibilities:

• Contacting customer via telephone/SMS/Letters to obtain specific pieces of financial crime-related information (source of funds/wealth)
• Producing high volume and quality work in a fast-paced department
• Supporting customers by taking calls through our inbound line & dealing with their queries
• updating missing information if KYC/KYB customer information is not up to date (through internal systems and telephony case handling).
• Delivering productivity and a high quality of work to ensure service level agreements are achieved

Job Requirements:

• Microsoft office experience
• Demonstrable experience of communicating effectively including written and telephony as you will be contacting customers via a number of channels
• Ability to assimilate, capture and analyse complex data taking a risk based approach
• Experience of delivering excellent customer service
• Good organisational skills, ability to work on own initiative, especially in a pressurised environment.
• A positive attitude and to be open to constant change as the role will be varied and skills will be transferable based on business service levels.

Job Details:

Company: Santander

Vacancy Type: Full Time

Job Location: Bradford, England, UK

Application Deadline: N/A

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