Job Description: In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time departure of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations. Job Responsibilities: Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling Ensuring proper allocation of manpower and resources in the airport operations Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure Completing checks to ensure adequate standards are maintained Ensuring that passenger and aircraft handling practices conform to the safety and security standards Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline Ensuring that all QR aircraft handling standards are met on a shift basis Job Requirements: Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations Relevant experience in an airline or reputed Ground Handling Operations at supervisory level Excellent customer focus and service delivery Strong background in Airport or GHA Operations Right to live and work in the United States Job Details: Company: Qatar Airways Vacancy Type: Full Time Job Location: Columbus, GA, US Application Deadline: N/A Apply Here vacanciesforyou.net
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