PGE Employment – Operations Specialist

Job Description:

The Division Operations Specialist role involves coordinating efforts across numerous internal departments and groups, working with customers and partnering with local cities, counties and agencies, as needed, to improve the customer experience, particularly as it relates to major division maintenance and construction work across the PG&E lines of business. The role is responsible for conducting root cause analysis and recommending solutions that will address issues impacting local operations and the customer experience. This role is also responsible for coordinating with Customer Relationship Managers (CRMs) to maintain awareness and assist in the facilitation of major customer projects or issue resolution in the local divisions.

Job Responsibilities:

• Provide leadership to ensure that employees work safely and that safety is the top consideration for co-workers and customers
• Perform root cause analysis with operations leaders aimed at resolving open operational issues, and following up with DLT members and others as needed across the division
• Demonstrate strong working knowledge of PG&E operations, processes, policies and functional departments to support internal collaboration and issue resolution
• Support and coach the local Customer Relationship Manager (CRM) on resolving customer issues, partnering with other DLT leaders, and work prioritization
• Provide support for high-level officer and customer visits and events
• Take personal responsibility for actions and results. Act on unsafe conditions and ensure others are acting safely
• Assist the Division Senior Manager in preparing for and conducting DLT meetings, tracking follow-up issues and action items from each meeting
• Build subject matter expertise on emerging customer and community needs at the division level

Job Requirements:

• Valid CA driver’s license or ability to obtain by 1st day of hire
• 3 years of previous customer-facing Customer Service experience
• Ability to work independently, a self-starter who takes initiative to solve problems
• Demonstrated proficiency in achieving results by leading and influencing matrixed teams
• Bachelor’s degree in business, marketing, communications or related field or equivalent experience
• 8 years of experience in utility operations, customer service, public affairs, and/or project management
• Project Management or Process Improvement certification
• Lean six sigma certified yellow or green belt
• Live in, or within near proximity, of local division
• Master’s Degree, Business, Engineering, Construction, or other similar degree

Job Details:

Company: Pacific Gas and Electric Company

Vacancy Type: Full Time

Job Location: Eureka, CA, US

Application Deadline: N/A

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