Job Description: This role will report to the VP of Customer Experience and will work closely with the senior leadership team of Customer Experience on strategy, planning, analytics, reporting and driving increased efficiency. You will be focused on establishing and leading a world-class business operations capability. The ideal candidate will have a combination of strategic thinking, problem solving, planning, and driving operational excellence. You will lead a high-performing team and partner with the leaders across the lines of business to execute on the vision and strategy for Customer Experience. Job Responsibilities: Develop, manage and track OKRs for the Customer Experience group Drive a regular cadence of Quarterly Business Reviews (QBRs) to assess performance against key metrics and develop execution plans for current and future quarters Lead strategic projects in partnership with the Customer Experience leadership team Lead critical cross-functional initiatives in collaboration with key Customer Experience leaders Drive systems and automation initiatives across the business to drive efficiency and enable data-driven decision making Own and drive the annual and quarterly planning process Own the development of balanced scorecards, dashboards for key financial and operational metrics Lead operations teams that work with the sales and delivery team to drive revenue realization for services backlog Job Requirements: Data-driven, and demonstrated leadership in using data to drive relevant business insights Ability to think strategically with a willingness to roll up your sleeves and execute / operationalize the plan in collaboration with other teams Entrepreneurial self-starter with a bias towards action who can thrive in a fast-paced, often ambiguous, high-growth environment Strong business acumen and analytical mindset with ability to identify metrics and data to back up strategy, programs and ideas. Experience in Strategic Planning or management of Quarterly Business Review processes a plus Results-oriented with strong project management skills and experience overseeing multiple complex projects simultaneously A structured thinker with superior writing, presentation, and problem-solving skills Qualification & Experience: 7 - 10+ years of experience in Management Consulting, Business Operations, Strategy or a similar strategic function MBA or equivalent experience is desired Prior experience in Customer Experience, Customer Success or Professional Services is a plus Technical degree in Computer Science, Engineering, or related field preferred Excellent written communication and presentation skills, experience with presenting to executive leadership Job Details: Company: Nutanix Vacancy Type: Full Time Job Location: San Diego, CA, US Application Deadline: N/A Apply Here vacanciesforyou.net
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