Jpmorganchase Employment – Operations Manager

Job Responsibilities:

• Communicate regularly with the Partnership Sales teams on funding performance results.
• Drive higher Dealer Satisfaction Scores on Funding from our Clients. Surveys results will be used to measure performance.
• Manage the day to day booking and funding of contracts, meeting required contractual SLA’s with Chase Auto Clients
• Maintain all required quality standards, meeting all compliance and regulatory requirements.
• Review all QA/QC results and take appropriate action where necessary.
• Analyze trends/gaps related to Client SLA performance. Analyze performance feedback from various sources (OEM, Dealers, Sales and Surveys). Determine where service gaps exist and develop corresponding action plans.
• Monitor daily/monthly funding contract volume and production and ensure that there is appropriate staffing for all hours of operation.
• Monitor daily/monthly retail volume and production and ensure that there is appropriate staffing for all hours of operation.

Job Requirements:

• Proven interpersonal, team-orientated skills
• College Degree
• Min 2+ years funding processing or related operational experience; strong knowledge of auto leasing & servicing preferred
• Ability to communicate with department managers to facilitate operational process change
• High degree of flexibility and tolerance for change
• Highly organized and ability to thrive in fast-paced, deadline driven environment
• Broad knowledge of the JPMorgan Chase organization preferred
• Experience in production, client services, project and risk management

Job Details:

Company: JPMorgan Chase & Co.

Vacancy Type: Full Time

Job Location: Ft. Worth, TX, US

Application Deadline: N/A

Apply Here

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