Chase Bank Hiring – Implementation Specialist

Job Description:

The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup for custom card and cash management services including working with key internal partners to ensure a best in class experience for clients. The CBCO group is seeking an Implementation Specialist that will work closely with our clients and be responsible for coordinating all aspects for Card and Cash Management set ups. The Implementation Specialist will handle a high volume of simultaneous requests.

Job Responsibilities:

• Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
• Ownership, escalation and resolution of risk issues when they occur in a timely manner
• Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
• Diligent awareness of risks in our processes in a timely manner
• Exhibit ownership of on-boarding experience and client satisfaction
• Ownership of internal communication and status updates
• Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
• Demonstrate creative problem solving and solid judgment/decision making
• Manage activities through heavy phone work with clients and business partners

Job Requirements:

• Knowledge of Microsoft Suite of products
• Strong interpersonal and relationship building skills
• Ability to independently manage conflict and mobilize internal resources to resolve issues
• Must have 1-3 years of experience in a Client Service, Operations Sales, Portfolio Management or Implementation function
• Exceptional verbal and written communications skills
• Demonstrated problem solving ability through interaction with clients and business partners
• Excellent analytical skills and attention to detail
• Some travel may be required (less than 5%) to visit clients

Job Details:

Company: JPMorgan Chase & Co.

Vacancy Type: Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here

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