IBM Egypt Internship – Remote Hardware Technical Support Engineer

Job Description:

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Job Responsibilities:

• Aid with questions regarding product documentation related to the supported products.
• Interpret online manuals regarding IBM code and application interfaces.
• Supporting English/French customers, NA time zone, Shift based, 24/7.
• Identify known defects and fixes to resolve problems.
• Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo/x86 products
• Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
• Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
• Identify suspected defects and engage escalation team to assist in resolution.
• Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
• Provide answers for general usage and operation questions.
• Collaborate with other support centers and business units to provide seamless problem resolution.

Job Requirements:

• Handling off hours for business needs, whenever required.
• Expressing any certain aspect of the work place to make it better “Self-motivated “.
• Excellent communication and problem-solving skills
• Fluent in English is a must, Canadian French is a plus.
• 0 – 4 years of experience in Technical Support or similar fields
• B.Sc. in Electronics/Communication/Computer Engineering – Computer science.

Job Details:

Company: IBM

Vacancy Type: Full Time

Job Location: Giza, Egypt

Application Deadline: N/A

Apply Here

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