Hilton Careers – Restaurant Supervisor

Job Description:

A Restaurant Supervisor with Waldorf Astoria Hotels & Resorts is responsible for assisting the Restaurant Manager in managing the restaurant operations to consistently high standards. Effectively control the flow of customers and orders throughout service. Ensuring the restaurant team maximize all sales opportunities. Deal with any customer queries in an appropriate manner.

Job Responsibilities:

• Manages and monitors product quality and guest satisfaction in the Restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications. Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judge appearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.
• Responsible for ensuring that restaurant complies with sanitation and safety standards for guests and team members. Responsible for ensuring that all equipment is in working order. Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests. Provides guidance for improvement and implements Necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.
• Documents inventory forecast usage and monitors supply so that the Restaurant is stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.
• Trains, supervises, counsels, and participates in the evaluation of restaurant staff employees for the efficient operation in the restaurant. Directs staff in their work assignments.

Job Requirements:

• Experience in a luxury hotel/restaurant would be an advantage
• Thorough knowledge of restaurant operations and preparation techniques.
• Excellent communication and interpersonal skills
• Knowledge of beverage operations and wines.
• Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to access and accurately input information using a moderately complex computer system.

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Dubai, AE

Application Deadline: N/A

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