Hello Fresh Jobs – Associate Director Employee Experience

Job Description:

The Associate Director of Employee Experience will be responsible for driving the overall strategy, vision, and implementation plan to ensure our People Team offerings create a modern and intuitive employee experience in our HQ and distribution center locations. Reporting to the Head of Learning & Organizational Development, you will lead the employee engagement design and delivery and communication strategy.

Job Responsibilities:

• Lead a small team of direct reports and build strong working relationships in a matrixed environment across key stakeholder groups, such as People Team and business leaders, as well as frontline employees and managers.
• Design and execute a multi-faceted employee experience strategy that includes employee engagement, communication, and change management strategies that drive employee engagement and retention.
• The role will require occasional travel between our New York City, Boulder, and field locations across the United States (approximately 30%).
• Implement tools and processes to capture the voice of the employee in a modern and dynamic way – leveraging all forms of data collection across the employee lifecycle (including engagement surveys, new hire surveys, stay interviews, exit surveys,) to create employee focused strategies, programs and processes.
• Lead employee focused technology platforms, survey design and execution, engagement analytics and manage multiple engagement projects simultaneously.
• Collaborate with our People Insights team to surface critical insights for leaders, build organization-wide engagement action plans, and track success metrics to continuously improve business outcomes.

Job Requirements:

• Ethical and low ego; engenders confidence and trust, while also garnering respect and credibility.
• Ability to prioritize in a fast-paced work environment, pivot quickly based on changing business needs, and manage time appropriately.
• A thoughtful leader who is both collaborative and collegial in his/her approach with proven ability to develop, inspire, motivate, and retain talent; a team-builder who enables/encourages the highest level of individual and group performance.
• Skillful in communicating with and influencing a wide range of internal and external stakeholders including executive leadership, employees, potential/existing vendors, and business partners.

Qualification & Experience:

• Experience working in an Operations environment (hospitality, distribution and contact/call centers, etc.) driving improvements that have resulted in measurable business impact.
• Proven experience in all Google Suite applications.
• 7+ years of employee and/or customer engagement experience with a core focus on project/program management, change management, ideally in a geographically dispersed corporate and field operations environment.
• Demonstrated experience designing, managing and measuring programs with national impact.
• Domain knowledge in solutions integral to HR, L&OD, Employee Experience

Job Details:

Company: Hellofresh

Vacancy Type: Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here

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