FireEye Application – Software Engineer

Job Description:

The Endpoint Sustaining Engineering team focuses on improving the customer experience by resolving critical product issues in-field and improving overall product quality. We actively troubleshoot complex problems and provide solutions to ensure customer success. We work closely with the Feature Engineering teams as well as the Customer Support and Customer Escalations teams.

Job Responsibilities:

• Configure and deploy test and reproduction environments using virtualized and cloud infrastructures
• Develop and test feature, maintenance, and hotfix releases
• Participate in our ongoing process enhancements and software testing practices
• Triage and investigate customer problems escalated by support or other internal teams
• Document details related to field issues for internal and external publication
• Use a variety of Windows, macOS, and Linux tools to perform log and trace analysis, code level debugging, dump analysis, reverse engineering, and performance analysis
• Focus on and contribute to the areas of performance, availability, scalability, reliability, and maintainability of the product

Job Requirements:

• Experience with FireEye Endpoint products or the computer security industry is a plus
• Understanding of network and cloud computing
• Strong written and oral communication skills
• Understanding of Windows architecture as well as key fundamentals and internals of macOS and Linux
• Ability to quickly adapt to changing requirements, scope, and priorities
• Excellent interpersonal and teamwork skills

Qualification & Experience:

• Minimum of 2+ years of Programming experience with C++
• Minimum of 3+ years of experience in troubleshooting and debugging skills for performance analysis, diagnostic data collection and analysis, and crash dump analysis and native code debugging on Windows, macOS, and Linux.
• Minimum of 3+ years of experience working with customers

Job Details:

Company: FireEye

Vacancy Type: Full Time

Job Location: San Antonio, TX, US

Application Deadline: N/A

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