FedEx Employment – Implementation Manager

Job Description:

The Implementation Manager is responsible for managing new business implementations. They serve as the business owner and leader of these implementations and are accountable for delivering business results. This role supports the ongoing needs of the business while ensuring best practices implemented throughout the organization. Provide technical oversight of the products’ installation environment, maintenance of the system to ensure reliable performance. Advocate continuous improvement methodologies and tools across the business and responsible for facilitating project identification and implementation in coordination with facility operations.

Job Responsibilities:

• Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
• Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.
• Implement complex business requirements through a variety of tools and technologies.
• Sign-off on and test Standard Operating Procedures (SOP’s) through partnership with IT
• Ensure smooth transition to operations post go-live and ramp-up
• Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
• Translate business requirements into a robust, scalable design and drive proper change control through the life-cycle of the project
• Serve as first line decision maker for the business including developing ramp up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans

Job Requirements:

• Experience managing others including contractors and suppliers.
• Excellent oral and written communication skills.
• Direct customer facing and implementation delivery experience.
• Ability to rely on experience and judgment to plan and accomplish goals.
• In lieu of degree, high school diploma or GED and 10 years of relevant experience.
• Ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Possess the ability to motivate and maintain effective working relationships.
• Bachelor’s Degree in related field preferred and 8 years of relevant experience.

Job Details:

Company: FedEx

Vacancy Type: Full Time

Job Location: Lafayette, LA, US

Application Deadline: N/A

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