Cosmopolitan Job Openings – Butler

Job Description:

As a Butler, you will accommodate a unique clientele, providing unconventional and dynamic service that is sure to empower guests to create their own adventures in our enchanting urban playground.

Job Responsibilities:

• Maintain Butler’s pantry and all other assigned areas in neat and serviceable conditions.
• Serve meals, snacks, tea, hors d’oeuvres, cocktails and other food and beverage items in guest suites.
• Maintain confidentiality of guest information and activities. Provide documentation on a daily basis to the Butler Manager of special requests and particular likes and dislikes of each guest which is to be used by the Cosmopolitan staff for future visits and updated in the Guest History Profiles.
• Report deficiencies or safety hazards to the Butler Manager and coordinate corrective action.
• Assist guest in unpacking, packing and the selection, care and maintenance of their wardrobe. Polish shoes, remove spots, brush, press, perform minor repairs to clothing items and arrange for laundry and dry cleaning services and return of these items to the guest’s wardrobe.
• Greet all VIP Cosmopolitan guests upon arrival and escort them to their Suites. Explain facilities, services and attractions available for their comfort and pleasure and fulfill all requests that are possible for the guest with the collaboration of all Cosmopolitan employees.
• Arrange for personal services including, but not limited to, haircutting and styling, manicure, massage, etc. Draw and assist guest with bath, dressing and other personal needs as requested at all times with the intention to offer the best type of services. Remain immediately available during assigned shift to respond to guest’s needs.
• Drive company vehicles to assist with guest requests as necessary.
• Maintain an adequate stock of food and beverage items necessary to meet the needs of guests.
• Coordinate housekeeping services by notifying the Housekeeping and Concierge departments of appropriate times to provide clearing, turn down services etc. Coordinate special requests made by the guests with the Butler Manager on behalf of the Casino Host or other management.

Job Requirements:

• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Basic computer skills and experience with POS systems.
• Ability to speak Mandarin.
• At least 21 years of age.
• Advanced understanding of food and beverage service skills including room service, wine and spirits knowledge.
• Strong written and verbal communication skills with the ability to effectively communicate in English.

Qualification & Experience:

• High school diploma or equivalent.
• Previous experience in a large, luxury resort setting.
• Butler experience in a luxury resort setting.
• At least two years of experience in a luxury hotel, casino, restaurant or related hospitality area.

Job Details:

Company: Cosmopolitan

Vacancy Type: Full Time

Job Location: Sparks, NV, US

Application Deadline: N/A

Apply Here

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