Job Description: Part of the Driver Support team at the front lines of managing customer expectations, calming nerves and providing general support for our users as they join us on this path towards safer and more comfortable transport. Responsible for responding to customer contacts across phone, email and chat channels, providing troubleshooting advice, and ensuring our customers have a great experience with this new technology Job Responsibilities: Maintain up to date knowledge of self-driving technology, our service, and M Monitor rider interactions through visual and audio prompts in our internal tools Monitor user interactions and prioritize inquiries through our internal CRM system Compose thoughtful, concise messages that align with voice across all channels Meet internal metrics such as quality, performance SLAs and shift adherence Work in time-sensitive situations under pressure in a user-focused environment Messaging by completing new trainings and knowledge checks in a timely manner Escalate issues that arise while troubleshooting to Team Leads Provide guidance and support to our drivers via phone, chat, and email Job Requirements: Advise customers/riders of troubleshooting steps regarding ride bookings & payment assistance Experience/ Knowledge of answering incoming ride related phone calls Basic technical troubleshooting knowledge Ability to coordinate and work with emergency response teams for emergency based assistance High school Diploma or equivalent 0 to 2 years of customer service experience. Experience for a ride sharing service / car company preferred. Job Details: Company: Cognizant Vacancy Type: Full Time Job Location: Scottsdale, AZ, US Application Deadline: N/A Apply Here vacanciesforyou.net
Vacancies For You | Latest Job Opportunities 2025
