Cigna Employment – Client Service Consultant

Job Description:

The positions is responsible for responding to complex service inquiries requiring Sales involvement, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and the overall service experience. Coordinates with Sales to ensure service needs are met and potential problems are averted.

Job Responsibilities:

• Provides back-up assistance in reviewing completed benefit summaries and SBC’s
• Handles escalation of service issues internally, using appropriate escalation guidelines.
• Serves as a subject matter expert on benefits for NBM’s and CM’s
• Provides back-up assistance in building new benefit summaries and SBC’s
• Provides support for resolution of complex service issues requiring Sales involvement.
• Provides out of office service support for SM, DCM, NBM’s, and CM’s on complex or escalated service issues requiring Sales involvement.
• Maintains knowledge and expertise in all products (benefits and general funding knowledge), programs, services and enrollment activity.
• Takes the lead to have ex gratia payments processed (for self-funded clients)

Job Requirements:

• Ability to make quality decisions
• Proficient knowledge (min 3 years) in health care / managed care business; to include many or all of the following: product knowledge, sales practices, account management and knowledge of administrative operations
• Displays empathy & compassion
• Strong verbal and written communication skills
• Bachelor’s degree highly preferred
• Strong negotiation skills
• Knowledge of Cigna Select funding options, benefits structure, and platforms are preferred.
• Ability to manage through systems and influence both external clients/brokers and internal matrix partners

Job Details:

Company: Cigna

Vacancy Type: Full Time

Job Location: Portsmouth, VA, US

Application Deadline: N/A

Apply Here

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