Job Description: The Technical Support Specialist 1 provides frontline support to internal end users, which includes installing and trouble-shooting software applications, maintaining/upgrading PC hardware, and performing basic networking functions.Responds to and addresses requests for technical assistance reported via help desk ticket system, telephone, email, or in person timely and professionally. Thoroughly documents progress and provides continued updates to customers and management through resolution. Job Responsibilities: Provides tutorials as necessary on how users access our systems remotely using OWA, VPN, and/or Citrix. Creates Active Directory and Exchange user accounts with a focus on security. Identifies, researches and resolves a variety of technical problems and routine issues. Properly triages and escalates issues when assistance is needed. Applies diagnostic utilities to aid in troubleshooting. Replaces/repairs defective hardware or damaged software packages. Loads and provides training on approved software applications such as operating systems, Microsoft Office, inhouse applications, etc. Creates disk images for desktop and laptop computers. Installs phone systems and provides technical phone support to onsite and remote users. Installs and maintains hardware and peripheral components such as monitors, keyboards, printers and scanners on end user premises. Job Requirements: Minimum of high school diploma required. Bachelor’s degree in Computer Science, Management Information Systems, or related discipline preferred. Minimum of one year proven experience in a desktop support or technical support role. Certifications: A+, N+, or MCDST certification strongly preferred. Working knowledge of standard computer hardware, software, video conferencing and telephony technologies, and peripheral devices. Working knowledge of Windows operating systems. Working knowledge of office operations and current technologies in telecommunications, data entry, and file management. Job Details: Company: Berkshire Hathaway Vacancy Type: Full Time Job Location: Buffalo, NY, US Application Deadline: N/A Apply Here vacanciesforyou.net
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