Bank of America Careers – Fraud Services Rep

Job Description:

We’re looking for the next generation of Client Service Representatives – those with a passion for growing a long-term career, building relationships and working with a team of client professionals in one of our Consumer Client Services centers. The Client Service Representative role is meant for those looking to make a real impact and build a career in financial services. The role is ideal for those with a passion for assisting clients with their banking transactions while building relationships and helping to identify their needs. Client Service Representatives (CSR) have a passion for delivering a personalized and caring experience – they anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request.

Job Responsibilities:

• Incentive opportunities for meeting and/or exceeding critical performance standards.
• Working in a professional, fast-paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner.
• Navigating multiple computer applications while interacting with the client.
• Listening to, understanding and providing solutions for our clients’ needs.
• An opportunity to learn in detail about the consumer business setting an important foundation for a career.
• Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time.
• Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes.
• Understanding how clients engage with us via technology (online and mobile), financial center and contact center and make sure they’re aware of all we can do to make their financial lives better.

Job Requirements:

• Has the ability to learn and adapt to new information and technology platforms.
• Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.
• Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.
• Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.
• Is comfortable receiving ongoing performance feedback and coaching.
• Communicates effectively and confidently with all clients to make their financial lives better.
• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives.

Job Details:

Company: Bank of America

Vacancy Type: Full Time

Job Location: Ft. Worth, TX, US

Application Deadline: N/A

Apply Here

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