Armed Forces Bank Jobs – Call Center Agent

Job Description:

A Dispute Center Specialist I primary function is to respond to inbound and outbound phone calls from clients regarding debit card and ATM transaction disputes. The focus of a Dispute Center Specialist I is to provide an exceptional client experience while efficiently assisting clients with ATM and debit card questions or problem resolution.

Job Responsibilities:

• Respond to inbound calls promptly and courteously, providing accurate and complete information to resolve the client’s questions.
• Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
• Provide transaction information to aid the client in remembering the transaction or determining that the transaction may need to be disputed.
• Provide a dispute form to the client via click to send and documented department procedures.
• Call volume (daily, weekly, and monthly) determined by ATM & Debit Card Department Manager according to position level.
• Make return calls to clients in response to voice messages received. Will be responsible for retrieving and efficiently handling voice messages.
• Properly authenticate the identity of the caller as our client in accordance with written department procedures before providing any information.

Job Requirements:

• Basic Microsoft Word and Excel skills required.
• Minimum of 1-year prior banking experience required.
• Ability to remain positive and professional in a fast-paced environment with shifting priorities.
• High school diploma, GED, or equivalent education is required.
• Excellent verbal and written communication skills required.
• Professional telephone skills required.

Job Details:

Company: Armed Forces Bank

Vacancy Type: Full Time

Job Location: Kansas City, MO, US

Application Deadline: N/A

Apply Here

vacanciesforyou.net