American Airline Jobs Opportunities For Premium Customer Service Coordinator

Job Description:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Job Responsibilities:

• The supervisor and administrative responsibilities of PCSCs listed above are also performed by other Company employees
• Performing reasonable and customary administrative duties
• Premium Customer Services instruction and training of employees
• Providing verbal coaching to employees related to their performance
• Resolving customer complaints and performing any other airport work where so directed
• Temporarily resolving extreme personnel emergencies when management is not present or available, to include sending employees home pending management investigation and action
• Providing verbal and/or written input to management regarding the overall or individual employee performance of the workforce within their work area
• The Premium Customer Services Group is responsible for servicing premium customers (ConciergeKey, Five Star Service, Executive Services and International Premium) and lounge guests at Admirals Club lounges, Flagship Lounges, Flagship Check-In locations, business centers or other areas within the airports established to service the Company’s premium customers
• The PCSC may serve as the primary manager delegate and shares responsibility for the overall performance of the department in conjunction with the department leader

Job Requirements:

• Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
• Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
• Maintain a well-groomed and professional appearance
• Strong organizational and administrative skills required
• High School diploma or GED
• Ability to work irregular and/or extended hours, including weekends and holidays
• Service-oriented and self-motivated with a high level of professionalism
• Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
• Bilingual language skills required in some locations
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Excellent oral and written communication skills, leadership, initiative and judgment
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must be able to read, write, fluently speak and understand the English language
• Able to attend training classes in Dallas/Fort Worth, Texas

Job Details:

Company: American Airlines

Vacancy Type: Full Time

Job Location: High Point, NC, US

Application Deadline: N/A

Apply Here

vacanciesforyou.net