Job Description: Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens. Job Responsibilities: Handle inbound customer communication and organize/escalate issues appropriately including: billing, legal, security, and technical inquiries Educate customers on the value of Slack in a thoughtful way Manage multiple customers simultaneously at various stages of the Slack buying cycle Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product Drive revenue through proactive outreach to existing customers Provide recommendations based on a customer’s business needs and usage patterns Job Requirements: You are articulate and poised with a clear and concise spoken and written communication style You have a consistent track record of identifying customer needs and successfully implementing solutions You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships 2-3+ years relevant work experience in an account management or account executive sales role in SaaS You are competitive and driven to achieve goals Job Details: Company: Slack Vacancy Type: Full Time Job Location: San Francisco, CA, US Application Deadline: N/A Apply Here vacanciesforyou.net
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