Job Description: The Helpdesk Technicians’ role is to serve as initial point of contact for user of all IT supported systems, applications and services within the organization’s environment. Will provide in-house and remote end users technical support for the proper functioning of desktop hardware, software, printers, barcode scanners and related technology. Job Responsibilities: Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance; Day to day administration of user accounts in Active Directory in observance of corporate security guidelines; Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician.; Research and test new software and hardware implementations for future use in the organizations environment.; Monitor and track issues to ensure accurate and timely resolution.; Create and update detailed documentation for use in future problem resolution. Job Requirements: An associate’s degree or higher in Information Technology or related fields; or 1-3 years of demonstrated experience supporting current Windows operating systems.; Experience installing, troubleshooting, configuring, maintaining and repairing a diverse array of IT hardware including desktop PCs, laptops, laser printers, inkjet printers, Bluetooth peripherals, etc; Experience supporting Microsoft Office software and other common office software; Experience configuring and troubleshooting TCP/IP; Experience supporting wireless network devices; Ability to lift and carry up to 50 lbs; Ability to crouch, bend, crawl, and climb a ladder as would be expected of a technician servicing equipment located under desks or mounted to the ceiling.; Ability to appropriately prioritize work efforts; Customer service skills are a must as the technician will be interfacing directly with end-users both on the phone and in person.; Strong background in PC repair and Networking, with certifications from Microsoft, COMP TIA and Cisco preferred.; Must be flexible with scheduling. Work hours may include weekends and on call. Job Details: Company: Barnes and Noble Vacancy Type: Part Time Job Location: Detroit, MI, US Application Deadline: N/A Apply Here vacanciesforyou.net
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